Shipping & Returns Policy
Because we stock all of our items, all orders are usually processed and shipped within 1-2 business days. In many cases, your items will even ship the same day! Shipping is calculated automatically at checkout; it is based on the weight and dimensions of your order. We treat every item you purchase as if it were our own and we take extreme care in packaging each order
FREE SHIPPING
Free shipping applies to most orders over $200 sent standard ground service by a carrier of our choice within the lower 48 states. The items included/excluded from the offer are subject to change without notice. Custom items may be excluded from the free shipping offer. Due to the ever-rising cost of outbound shipping, any order with back-ordered item(s) may be held until the back-ordered item(s) arrives.
You are responsible for any small parcel, expedited, and/or freight/LTL costs for any items not eligible for our free shipping offer. Freight is figured by dimensional weight, call (512) LUV-BEES for a freight quote. Please be advised that freight shipments may require slightly more time to process and deliver compared to standard shipping methods.
Next day, 2nd Day & 3rd Day Air shipments are available at an additional cost.
Most orders typically process and ship within 1-2 business days. However, there are times when we might experience shipping delays. Any delays will be noted in your sales order confirmation email. We process orders in the order in which they are received. If you would like us to prioritize your order and bump it to the head of the line for faster processing, there is a $25 expedited processing fee. Please contact us at (512) LUV-BEES if you would like to expedite your order.
Processing delays for standard shipping orders do not impact Next Day, 2nd Day, and 3rd Day Air shipments. These expedited shipments are processed for dispatch on the same day they are placed, provided they are received before the cut-off times listed below.
ONLINE ORDERS
Online orders placed after 2PM EST are processed the following business day. Web orders placed from Friday 2pm EST – Monday 8AM EST will not be processed until Monday at 8AM EST. Expedited order shipping times are subject to the carrier’s daily pickup at the order’s branch location warehouse.
EXPEDITED ORDERS
White River Bee Supply, LLC will not be held liable for any shipping delay caused by a shipping carrier.
Expedited orders are only delivered Monday – Friday with no Saturday deliveries and no deliveries during observed holidays. Below are the cutoff times for web orders during the weekday based on branch location. Note: Expedited orders placed on Fridays after the cutoff times listed below will not be processed until the following Monday.
Carmel, IN – USPS: 5:00 PM EST; UPS: 5:00 PM PST
Note: USPS Priority Mail is a standard ground service and is not considered an expedited shipping method. Packages shipped via UPS Next Day Air will be delivered the next business day. For packages needing Saturday delivery please call us to discuss pricing. If you need your order expedited, please call (512) LUV-BEES to ensure it’s processed as quickly as possible.
SHIPPING ESTIMATES
Although we try to be accurate with shipping charges, some circumstances can affect the final cost. If the cost to ship your order is higher than what you were quoted during checkout, we will contact you before we proceed with shipping.
INTERNATIONAL SHIPPING
Quotes on orders for export may include shipping, special packaging, and documentation at a customer’s request. Please call us for quotes. All export shipments are subject to prepayment in U.S. Funds. The customer agrees they will be responsible for all product, shipping, and destruction expenses if the importing country’s customs agency rejects any ordered product. Exported orders may be subject to additional fees, such as, but not limited to, taxes, duties, and brokerage fees. Quotes do not include duties, taxes, or other fees the destination country charges.
ADDITIONAL CHARGES
- For each Address Correction/ Package Intercept – $20.00
- For each Acknowledgment of Delivery – $5.00
- For each Call Tag Received – $9.00
- For each Live Bee Order Change or Cancellation – $10.00
- Cancelled orders that have been fulfilled in our warehouse may be subject to a 10% restocking fee
- Fuel surcharge subject to change without notice.
WARRANTY
White River Bee Supply warrants its equipment to be free of functional defects in material and workmanship. If, within 30 days of purchase, you feel an item is defective, please call us. You may be asked to return the merchandise to receive a refund. Refunds can include the purchase price and all transportation charges if the product is defective. Warranty does not cover damage to equipment arising from alteration, abuse, or use of the product for purposes other than its intended purpose. Photos must be supplied to replace the damaged product.
White River Bee Supply offers two grades of lumber: commercial and budget. The acceptable imperfections for each grade are detailed in the Product Details section and available online and in our catalog. We advise assembling unassembled woodenware promptly, as wood moisture levels can change over time, potentially affecting the fit. If you experience any assembly issues related to fit or cut, please notify us within 30 days of receiving the product and provide photos showing any defects. If the defects fall outside of our manufacturing grading standards, we will promptly provide a free replacement.
Please email any defect photos to [email protected]
DAMAGED FREIGHT
All merchandise is shipped “F.O.B. Shipping Point”. This is a legal term that means all merchandise becomes your property as soon as we give it to the freight carrier. The freight carrier is responsible for the complete and safe delivery of your merchandise. It is your responsibility to inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to note the damage before signing for it. Contact us immediately so that we can file a claim with the carrier on your behalf. Photos of the package, shipping label, and damaged merchandise are required to file a claim and receive a refund or replacement.
PACKAGE BEES/QUEENS/NUCS TERMS & CONDITIONS
Click here to view our Package Bee Policy.
LIABILITY
Our liability is limited to the purchase price paid for any item. We make no warranty or representation, express or implied except all products conform to the description provided by the manufacturer on sales literature or product labels.
PRODUCT SUITABILITY
Due to many state and local codes and regulations regarding sales, construction, installation and use of products for certain purposes, we cannot guarantee compliance in every situation. We attempt to assure that all products comply with state and local codes and regulations, so before you purchase and use a product please review both the product application and local codes and regulations. Be sure that the product, its installation and its use will comply with those codes and regulations.
ORDER DISCREPANCIES
Check all product orders immediately upon receipt and contact us within 30 days on any discrepancies. Live bees are excluded from the 30-day policy. All issues with live bees must be reported immediately. For more information on reporting issues for live bees, please see our Package Bee Policy.
RETURNED MERCHANDISE
Please see our Returns & Exchanges section.
REPLACING MERCHANDISE
When White River Bee Supply ships a replacement product to you due to damage or an incorrect product, there will be an additional charge for the new product sent. However, a credit will be applied at the time of the return of the incorrect product.
MERCHANDISE SUBSTITUTIONS ON ORDERS
In the event that a purchased item is not available, White River Bee Supply reserves the right to substitute an item of equal or greater value, for the same cost, in order to fulfill your order. If an item of equal or greater value is not available to substitute, we may offer a substitution of lesser value. You will be charged the lesser amount in this case. White River Bee Supply will contact you via email for approval. Your order will be held until approval is received.
SPECIAL ORDERS
Special orders may require a deposit. Please call (512) LUV-BEES for more information.
PRE-ORDERS
PRE-ORDER items are offered at a significant discount. Pre-Order items require a deposit. Please call (512) LUV-BEES for more information.
PICK-UP ORDERS
All Pick-Up Orders must be scheduled at least two days before pickup. We do not have a storefront, so there are no exceptions to pre-scheduling Pick-Up Orders.
PRICES
White River Bee Supply will invoice all orders on the basis of prices which are in effect at the time of shipment. We reserve the right to change catalog prices if we deem it necessary. Please feel free to confirm prices at any time. White River Bee Supply is not responsible for typographical errors.
SALES TAX
When applicable, we are required to collect sales tax by law. Exemptions for sales tax will be allowed if you have either a signed Certificate of Resale or an Exemption Certificate. The tax forms vary by state, please call for details. Law requires that we have these certificates on file before any tax exemption can be allowed.
Sales tax is a combined total of state, county, city, and district tax rates. These rates are based on either the shipment-origin address, or the ship-to address, as dictated by each state’s tax law. For your convenience, we provide a sales-tax estimate during checkout, and on your order confirmation summary. However, many factors can change between the time you place your order and when it ships. Because of this, your final sales-tax charges may be different from the estimated amount.
Tax-exempt purchases will show estimated sales tax at checkout and on your order confirmation summary. Once the order ships, the invoice will reflect your exemption
SITEWIDE & PROMOTIONAL DISCOUNTS
A limited number of products are excluded from sitewide & promotional discount offerings. These products include but are not limited to Live Package Bees, Live Queen Bees, Live Nucs, Gift Cards, Gallagher products, Lodge products, Conference Specials, Pen Pals ADM products, Featherman products.
Sitewide discount offerings and promo codes cannot be used in conjunction with any sale or promotional pricing.
CONVENIENT WAYS TO PAY
Visa, Discover, MasterCard, American Express, Check with Order, Wire Transfer or PayPal (PayPal online only).
OVERPAYMENTS
Overpayments may be refunded or credited to your account. All Refunds can take up to 10-15 business days to process.
CREDIT CARDS
White River Bee Supply reserves the right to preauthorize credit and/or debit cards. No money leaves your account until the purchase clears but the hold is active until the actual transaction is settled. When there’s a hold on your account, it lowers your available balance. White River Bee Supply is not responsible for overdraft fees resulting from the pre-authorization of your card.
HOURS OF OPERATION
Our phones are answered 9am to 4pm EST Mon-Fri for ordering and customer service. Place orders by phone at (512) LUV-BEES or by e-mail address at [email protected]. Orders can also be placed online at www.whiteriverbeesupply.com.
HOLIDAY CLOSINGS
We are closed New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the following Friday, Christmas Eve and Christmas Day.
VACATION DAY CLOSINGS
We are a family-owned business. Periodically, the family vacations together; when this occurs, we will post these dates to our main page and their expected impact on orders during that period.
